Last updated: 18 March 2026

1. Who we are

Q-files.com is operated by Orpheus Books Ltd (“we”, “us”, “our”).

Our website is www.q-files.com.

Company details
Orpheus Books Ltd
Company number: 02787446
Registered office: 2 Hewlett Place, Cheltenham, Gloucestershire, GL52 6DQ

If you have any questions about this policy or how we use personal data, please contact us:

Email: info@q-files.com
Post: 2 Hewlett Place, Cheltenham, Gloucestershire, GL52 6DQ

2. About this policy

This policy explains what personal data we collect, how we use it, and your rights.

We aim to keep Q-files.com suitable for children and families. We do not sell personal data, and we do not use personal data for behavioural advertising or profiling of children.

3. Using Q-files.com without an account

People can browse much of Q-files.com without creating an account or signing in.

If you use the site without subscribing, we may still collect limited technical information such as:

• IP address

• browser type and version

• device and operating system information

• pages viewed

• date and time of visits

• basic usage and diagnostic information

We use this information to run, protect and improve the site, and to display advertising in a non-personalised way.

4. Advertising on Q-files.com

Q-files.com will display non-personalised adverts.

These adverts are intended to be non-tracking and suitable for children. We do not use personal data for behavioural ad targeting, cross-site profiling, or selling audience data.

Subscribers are able to use Q-files.com without adverts.

5. When we collect personal data

We may collect personal data when:

• you contact us by email, post, phone or through the website;

• you sign up for a subscription, trial or account;

• you make a payment;

• you ask for support or customer service;

• you subscribe to receive updates or marketing from us;

• you otherwise choose to provide information to us.

6. What personal data we may collect

From subscibers, we may collect:

• name

• email address

• phone number

• postal or billing address

• organisation or school name

• account and subscription details

• payment and transaction information

• communications you send us

• technical and usage information about how the site is accessed and used

Payments are handled by a third-party payment provider, we may receive confirmation and limited billing details, but we do not store your full payment card details ourselves.

7. Children’s data

Q-files.com is designed for use by children, but in general we aim to collect personal data from adults, such as parents, teachers, schools, librarians or other subscribers, rather than from children themselves.

Where users access the site without registering, we do not ask them to provide personal details in order to view content.

If you believe a child has provided personal data to us in error, please contact us and we will investigate.

8. How we use personal data

We use personal data to:

• provide and manage subscriptions;

• process payments and keep subscription records;

• respond to enquiries and provide customer support;

• send service messages, including subscription or policy updates;

• improve, maintain and secure the website;

• understand how the website is used;

• prevent misuse, fraud and security incidents;

• send marketing communications, where permitted by law or where you have chosen to receive them;

• comply with legal and regulatory obligations.

9. Our lawful bases

Under UK data protection law, we rely on one or more of the following lawful bases:

• contract – where we need to process data to provide a subscription or service you requested;

• legitimate interests – for running, securing and improving Q-files.com, and for limited non-personalised advertising;

• consent – where we rely on your choice, for example for certain cookies or optional marketing communications;

• legal obligation – where we must keep or disclose information to comply with the law.

10. Who we share data with

We may share personal data with trusted service providers who help us operate Q-files.com, such as providers of:

• website hosting and technical support;

• payment processing;

• analytics and security services;

• email and customer support systems;

• advertising services for non-personalised adverts.

We may also share personal data:

• with professional advisers;

• where required by law, regulation, court order or law enforcement;

• in connection with a business sale, merger, reorganisation or transfer of assets.

We do not sell personal data to third parties for their own advertising or marketing.

11. International transfers

Some of our suppliers may process personal data outside the UK.

Where this happens, we take steps to make sure personal data is protected, for example by using approved contractual safeguards or relying on another lawful transfer mechanism where permitted.

12. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including for legal, accounting, tax, subscription and dispute-resolution purposes.

In general:

• contact enquiries are kept for as long as needed to deal with the enquiry and any follow-up;

• account and subscription records are kept while the account is active and for a reasonable period afterwards;

• transaction and billing records are kept for as long as required by law and accounting rules;

• technical logs are kept for security, troubleshooting and service improvement for a limited period.

13. Your rights

Under UK data protection law, you may have the right to:

• ask for access to your personal data;

• ask us to correct inaccurate personal data;

• ask us to erase personal data in some circumstances;

• ask us to restrict how we use personal data in some circumstances;

• object to processing based on legitimate interests;

• object to direct marketing;

• ask for a copy of certain data in a portable format, where applicable;

• withdraw consent where we rely on consent.

To exercise any of these rights, contact us at info@q-files.com.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we use your personal data.

14. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

No internet transmission is completely secure, but we work to protect the information we hold.

15. Third-party websites and services

Q-files.com may link to third-party websites, apps, stores or services. Those third parties have their own privacy policies, and we are not responsible for them.

16. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page, together with the updated revision date.

Cookie Notice

Last updated: 18 March 2026

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work properly and can also help website owners understand how the site is used.

2. Cookies we use

We may use the following types of cookies on Q-files.com:

Strictly necessary cookies
These are needed for the website to operate, such as security, network management and core site functions.

Analytics cookies
These help us understand how visitors use the site so we can improve performance and usability.

Functionality cookies
These remember choices you make, such as preferences or settings.

Advertising cookies
Where adverts appear on the site, we may use limited cookies or similar technologies needed to deliver non-personalised advertising, control ad frequency, detect fraud, or measure ad performance. We do not use cookies for behavioural advertising.

3. Cookie choices

Where required, we will ask for your consent before using non-essential cookies.

You can also control cookies through your browser settings. Blocking some cookies may affect how the website works.

4. More information

If you have any questions about our use of cookies, please contact info@q-files.com.